Terms and Conditions of Sale

1. The seller

The seller is BLUEBIRD, SLU, a single-member limited liability company incorporated under Andorran law, with a share capital of 3,000 euros, registered in the Andorran Companies Register under number 717176G, whose registered office is at Carrer de les Pistes, La Solana, AD200 Pas de la Casa, Principality of Andorra.

Customer service: +376 648 318 · contact@maison-sauveur.com

2. Maison Sauveur and BLUEBIRD, SLU

Maison Sauveur is a trade name operated by BLUEBIRD, SLU. It is not a separate company: Maison Sauveur has no legal personality of its own.

The contract of sale is concluded with BLUEBIRD, SLU. It is BLUEBIRD, SLU that invoices, collects the payment and is answerable for the proper performance of the order. The name BLUEBIRD may therefore appear on the invoice and on the customer's bank statement.

BLUEBIRD, SLU also operates the website bluebird-gems.com, under its own conditions. These Terms apply only to sales concluded under the Maison Sauveur brand.

3. Scope and acceptance

These Terms apply to distance sales concluded with consumers and business customers alike. The customer accepts them when placing an order. The applicable Terms are those in force on the date of the order; they can be viewed and printed from the Website at any time. BLUEBIRD, SLU may amend them, but an amendment never applies to orders already placed.

These Terms are published in French, English, Spanish and Catalan. All versions have equal force. In the event of any discrepancy, the interpretation most favourable to the consumer prevails.

4. The creations

Maison Sauveur offers fine jewellery rings in 14- or 18-carat gold and in platinum, set with diamonds and precious stones. The centre stone may be a natural diamond or a lab-grown diamond; its nature is always stated on the quote. Coloured stones are natural.

The centre stone comes with its gemmological certificate (GIA or IGI), which is authoritative as to its characteristics.

The 3D images, photographs and virtual try-on on the Website are illustrations. Colours vary from screen to screen, and every natural stone is unique. Only the quote and the certificate describe the piece ordered.

Each creation is made to order. A slight variation in metal weight, inherent in handcrafted work, is not a defect.

5. Quote and order

The customer designs a ring in the Website's configurator or chooses a creation from the catalogue, then requests a quote. The quote is numbered; it describes the piece and states its price, the deposit required and the production time. It is valid for thirty days.

The order becomes binding when the customer accepts the quote and pays the deposit. BLUEBIRD, SLU then confirms it in writing.

The customer may still cancel the order, in writing, within 48 hours of paying the deposit, in which case the deposit is refunded in full. Production begins once this period has ended. From then on the order can no longer be cancelled, unless BLUEBIRD, SLU fails to perform.

BLUEBIRD, SLU may refuse an order on legitimate grounds, in particular suspected fraud, an earlier payment dispute or the unavailability of a stone. Any sum paid is then refunded.

6. Prices

Prices are stated in euros. Prices shown on the Website are indicative: only the price on the quote binds BLUEBIRD, SLU, for as long as the quote is valid.

Prices include Andorran General Indirect Tax (IGI) where it is due, engraving, the presentation case and insured delivery.

If the customer's card is denominated in another currency, the conversion is made by the customer's bank at the rate it applies.

7. Shipping from Andorra, customs and taxes

Creations are shipped from the Principality of Andorra, where BLUEBIRD, SLU is established. Andorra is not part of the European Union or of its VAT territory.

For delivery outside Andorra, each shipment is covered by an Andorran export declaration and then cleared through customs in the country of destination. That country's import VAT, and any customs duties and clearance fees, are not included in the price and are payable by the customer, unless the quote states otherwise. The carrier may collect them on delivery.

The customer may check with the customs authorities of their country before ordering. Customer service can help estimate these amounts.

8. Payment

Payment is made online by bank card (Visa, Mastercard) and, where offered, by Apple Pay or Google Pay, through a secure payment provider. It may also be made by bank transfer, on request.

Card payments are authenticated with 3-D Secure. Card details are entered on the payment provider's systems: BLUEBIRD, SLU never has access to them.

The deposit is paid when the order is placed, and the balance before shipping. The amount of the deposit is stated on the quote.

BLUEBIRD, SLU retains ownership of the creation until the price has been paid in full.

9. Production and delivery

The production time, stated on the quote, is generally four to six weeks from the order. It depends on the complexity of the setting and the availability of the centre stone.

Creations are delivered in Andorra, within the European Union and, on request, to other countries. Delivery is free of charge and insured until the parcel is handed to the customer at the address given. The risk of loss or damage passes to the customer on that handover.

The customer checks the condition of the parcel on receipt. Any anomaly (parcel opened, damaged or incomplete) must be reported to the carrier and to customer service within three days.

If delivery is more than thirty days later than the date announced, for a reason not attributable to the customer, the customer may cancel the order and obtain a refund of all sums paid.

10. Right of withdrawal

Maison Sauveur creations are made according to the customer's choices: model, metal, stone, finger size, engraving. The right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised. This exclusion is provided for by distance-selling law and, for consumers resident in the European Union, by Article 16(c) of Directive 2011/83/EU in particular. These Terms inform the customer of it before any order is placed.

Where a piece is sold without personalisation, exactly as presented on the Website, a consumer customer has fourteen days from receipt to withdraw, without giving any reason. The customer notifies customer service in writing and returns the piece within the following fourteen days, by insured shipment, at their own expense. The piece must be returned unworn, with its case and its certificate.

The refund is made within fourteen days of receipt of the request, using the original means of payment; it may be withheld until the piece has been received. Any loss in value caused by excessive handling, or a missing certificate, may be deducted.

11. Guarantees

All creations are covered by the legal guarantee of conformity and the guarantee against hidden defects provided for by the applicable law. For any lack of conformity that becomes apparent within two years of delivery, the customer is entitled to have the piece repaired or replaced or, failing that, to a price reduction or a refund.

In addition to these legal guarantees, Maison Sauveur offers one free resizing of the ring after it has been received.

The following are not covered: normal wear, knocks, the loss or breakage of a stone as the result of an accident, damage caused by chemicals, and any work carried out by a third party.

12. Intellectual property

The models, designs, 3D images, photographs and texts on the Website belong to BLUEBIRD, SLU or are licensed to it. They may not be reproduced without written permission. The sale of a creation does not transfer any of these rights.

13. Personal data

BLUEBIRD, SLU processes the customer's data to manage their quotes, orders, invoicing and the business relationship. How the data is processed, how long it is kept and the customer's rights are set out in the Website's privacy policy.

14. Liability and force majeure

BLUEBIRD, SLU is not liable for any delay or failure to perform caused by force majeure, nor for any interruption of the Website beyond its control.

15. Complaints

Any complaint should be sent to customer service, by email to contact@maison-sauveur.com or by telephone on +376 648 318. The parties will seek an amicable solution before taking any legal action.

A consumer customer may also contact the consumer affairs services of the Government of Andorra.

16. Governing law and jurisdiction

These Terms and the sales they govern are subject to the law of the Principality of Andorra. This choice does not deprive a consumer customer of the protection afforded by the mandatory provisions of the law of their country of residence.

Failing an amicable settlement, any dispute shall be brought before the Andorran courts or, for a consumer customer, before the courts of their place of residence.